Q: Why does your website only mention jewelry in the title and front page, but you sell other items besides jewelry? – A: Life happened: This website was originally meant for our jewelry, but I had to place my reminder items somewhere. Thus, these categories will be for sale for a limited time only. However, the jewelry category will remain and all will be back as it was supposed to be.

Q: What is your return policy? – A: Returns are allowed within 7 days from the shipment date. At this time, we are unable to offer exchanges. Please see below for more details:

  • You must first contact us at customerservice@apexjewelryshop.com to obtain an RMA number before shipping back to us within 7 days from shipment date.
  • If there is damage to your package that affected your items upon delivery, email us within 48 hours at customerservice@apexjewelryshop.com
  • Jewelry must be in good condition with all original tags, packaging, and accessories (if applicable).
  • Clothing & all other categories must be returned in the exact condition as it is received. If tags were attached, it should be returned. If unworn without tags, it should be returned unworn.
  • Watches must be unaltered and in original condition received to return. All packaging and instructions, as applicable, must be included with the return.
  • Charge credits are issued to the original purchaser on the account to which the item was charged.
  • Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged or incorrect item.

Q: How to return your online purchase?  – A: Please read the steps below:

  1. Pack the item securely in its original condition. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  2. You are responsible for the cost of any return shipping back to us.
  3. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us.
  4. You can expect a refund within 5-7 days of us receiving your returned product. Refund will be credited to the same form of payment used in your original purchase

Q: Are all of your items new?   –  A: No, some are new with tags/boxes, new with defects, new without tags/boxes, and pre-owned. On some items such as jewelry especially if it is antique or vintage, I do not deep clean it because some buyers prefer the patina and cleaning affects the value. However, I sanitize all items with methods such as steam and/or ozone.

Q: Do you ship internationally?  – A: Our store is located in the United States. Yes, we ship to another North American country (Canada Only), Europe, Australia, Asia, Africa, and South America. Due to unreliable postal services amongst other reasons that is the best for us, there are countries that are excluded. Please click on the link for the excluded countries: http://apexjewelryshop.com/we-dont-ship-to-the-following-countries-locations/ .

Q: How long does it take to ship my package?  – A: We work really hard to ship packages in a timely manner. Since we are a team of 1 with my child as my little helper, it usually takes us 1-2 business days (excluding weekends and USPS postal holiday days) to surrender your package to the carrier. After we do so, the carrier provides an estimate on their website with the tracking number.

*Note: USPS have been experiencing delay.

Q: Are your shipments secure?  – A: Yes, all orders come with a tracking number. In addition, orders greater than $400 will require a signature. 

Q: What is the cost of shipping? – A: We offer calculated shipping, so the cost will vary depending on your location.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. 

Q: Can I ship to an address that is different from my billing address?   – A: Yes

Q: Do you ship to military APO’s?  – A: At this moment, we cannot ship to APOs. 

Q: What if my package gets lost during shipment?  – A: Apex Jewelry takes every precaution to ensure that your order arrives safely. However, if your package gets lost during shipment, please contact us, so we can start a lost package search. Please note that USPS have been experiencing delays, so the package may still be in route.

Q: Do you buy broken items? – A: Yes, I buy broken gold and silver jewelry/items, broken watches (depends on brand), old currency, used sunglasses and eyeglasses  except for readers (depends on brands), and antique and vintage pens. I am not able to buy broken vintage costume jewelry.

 Q: What do mean by vintage?   –  A: In order to technically consider something vintage, it must have a production date that’s at least 20 (twenty) years old. All jewelry, clothing, and shoes pieces at Apex Jewelry have been purchased at various vendors, which makes it hard to verify the exact age and therefore, more specifically classifiable as antique or pre-owned. After careful research, we’ve estimated the decade in which each piece was produced, and have noted it in the descriptions. Our collection is always changing and our jewelry usually consists of having only one of each piece available for purchase!

Q: How can I know about the condition of the jewelry piece that I’m interest in?  – A: All the pieces in our collection are consistent in vintage condition, aligning with each style’s age and history. Please embrace and celebrate the unique, typical worn in character of each piece. This is a natural part of owning something vintage. The condition and pictures helps.

Each product description will make mention of the condition of each piece and if marked, the name of the designer. Every jewelry piece has been sanitized, but we refrain from doing deep cleaning, as some customers prefer the patina. Also, cleaning could alter the value of certain jewelry For questions regarding the condition of a specific piece, please don’t hesitate to send an email to customerservice@apexjewelryshop.com.

Q: What if I’m purchasing to send as a gift?  –  A: There’s nothing more unique that a one-of-a-kind gift! Once you proceed to checkout, leave us a note in the “Order Notes” section, and we promise to make it extra special. 

Q: How do I care for my vintage jewelry?  – A: Please embrace and celebrate the unique character of each piece. Keep it in a cool, dry location and when necessary, wipe down with a soft rag to remove any dust. Traditional jewelry cleaner can be used occasionally to enhance shine. Stay away from using anything with ammonia and do not immerse jewelry with stones into any type of liquid.

Q: Do clip-on earrings hurt?  – A: It’s no secret that clip-on earrings often make a huge statement — these pieces often feature some of the most unique, intricate designs! Because of this, clip backs help secure large earrings from drooping. Each customer’s tolerance will vary as well as the style of clip being used or the accessory to it to make it more comfortable. However, you can always buy fittings to go over the clip ons to make them fit your level of comfort.

 Q: Can I convert clip-on earrings to posts?    – A: While it is possible to convert your favorite clip-on earrings to posts, we do not provide this service. A jeweler will be able to advise whether it’s possible for a particular pair or not. In order to do this, the metal has to be heated and it can damage stones or other details. Keep in mind you have 7 days to make a return if you choose to explore this option.

Q: Is vintage jewelry nickel free?   – A: All of the pieces on our site are one-of-a-kind, authentic vintage from a range of decades and designers. With that in mind, we unfortunately can’t be certain of the exact materials used in every piece. Generally, people with jewelry sensitivities can wear vintage because manufacturing standards were much different than they are for today’s costume jewelry. Manufacturers used to triple plate the finishes, so the base metal (where one typically finds nickel) is that much farther away from the skin.



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